Uplift Home Care Privacy Policy
Effective Date: 12/16/2024
Uplift Home Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and describes your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). See additional detail on SMS specific privacy immediately following our general privacy policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiers: Name, email address, phone number, etc.
- Internet or Other Electronic Network Activity Information: Browsing history, search history, and interactions with our website.
- Geolocation Data: Physical location or movements.
- Commercial Information: Records of products or services purchased, obtained, or considered.
- Demographic Information: Age, gender, etc.
- Inferences: Information drawn from other personal data to create a profile.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, improve, and personalize our services.
- To communicate with you, respond to your inquiries, and provide customer support.
- To comply with legal obligations and enforce our terms and policies.
- To send marketing communications (with your consent where required).
- For business analysis and development purposes.
3. How We Share Your Information
We may share your personal information with the following categories of third parties:
- Service Providers: Companies that help us with website operations, marketing, analytics, etc.
- Business Partners: For joint promotions or collaborations.
- Legal Authorities: When required by law or to protect our rights.
- Other Third Parties: As described in this Privacy Policy.
4. Your California Privacy Rights
As a California resident, you have the following rights under the CCPA/CPRA:
- Right to Know: You can request information about the personal data we collect, use, and share.
- Right to Delete: You can request that we delete your personal data (with some exceptions).
- Right to Opt-Out: We do not sell your personal information. If we begin selling personal information in the future, we will provide a clear opt-out mechanism, such as a “Do Not Sell My Personal Information” link.
- Right to Correct: You can request that we correct inaccurate personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA/CPRA.
To exercise these rights, please contact us at: [email protected] or 925-644-7472. You may also designate an authorized agent to make a request on your behalf.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.
7. Third-Party Links
Our website may contain links to third-party websites. These websites are not operated or controlled by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under the CCPA/CPRA, please contact us at:
Uplift Home Care
150 North Wiget Lane STE 100
Walnut Creek, CA 94598
(925) 644-7472
[email protected]
SMS Privacy Policy
Effective Date: 12/16/2024
Introduction
At Uplift Home Care, we value your privacy and are committed to protecting your personal information, including compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This Privacy Policy explains how we collect, use, and share your personal data when you interact with our SMS services, and describes your rights under California privacy laws.
By opting in to receive SMS messages from us, you agree to the terms of this Privacy Policy. Please read it carefully, especially the sections describing your rights as a California resident.
1. Information We Collect
We may collect the following types of personal information from California residents:
- Personal Information: Your phone number, name, email address, or any other information you voluntarily provide when subscribing to our SMS service.
- SMS Interaction Data: Information about your interactions with our SMS messages, such as response times, click-through rates, and other engagement metrics.
- Device Information: Data regarding the device you use to receive SMS messages (e.g., device model, operating system).
2. How We Use Your Information
We may use the personal information we collect for the following purposes:
- To send transactional, marketing, or promotional messages via SMS.
- To respond to your inquiries and provide customer support.
- To analyze SMS engagement for improving our services.
- To comply with legal obligations and protect our rights.
3. Categories of Personal Information Disclosed to Third Parties
We may disclose the following categories of personal information to third parties:
- Personal Information (e.g., name, phone number, email address).
- SMS Interaction Data (e.g., message engagement, click-through rates).
We share this information with service providers who assist in delivering SMS services, such as SMS gateway providers.
To comply with legal obligations and protect our rights.
4. Your California Privacy Rights
As a California resident, you have the following rights under the CCPA and CPRA:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which the information was collected, the purposes for which we use the information, and the categories of third parties with whom we share the information.
- Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions (e.g., if we need to retain your data for legal purposes).
- Right to Opt-Out of Sale: We do not sell your personal information. If we begin selling personal information in the future, we will provide a clear opt-out mechanism, such as a “Do Not Sell My Personal Information” link.
- Right to Correct: You have the right to request that we correct any inaccurate personal information we have about you.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA or CPRA rights.
To exercise any of these rights, please contact us at: [email protected] -or- 925-644-7472
5. How We Protect Your Information
We use a combination of technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no security system is completely infallible, and we cannot guarantee the absolute security of your data.
6. Opt-Out
If you no longer wish to receive SMS messages from us, you can opt-out by:
- Replying “STOP” to any SMS message we send.
- Contacting us directly at: [email protected] -or- 925-644-7472
After opting out, you will no longer receive marketing SMS messages from us, but you may still receive transactional or service-related messages.
7. Sharing of Personal Information
We may share your personal information with the following categories of third parties:
- Service Providers: Third parties that help us deliver SMS services, such as SMS gateway providers.
- Legal Compliance: We may share personal information if required by law or in response to legal requests (e.g., subpoenas or court orders).
We do not sell your personal information to third parties.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request deletion of your data, we will comply unless there is a legal obligation to retain it.
9. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. If we make material changes, we will notify you via SMS or other communication methods. The updated Privacy Policy will be effective as of the date stated at the top of this document.
10. Contact Us
If you have any questions or concerns about this SMS Privacy Policy or your rights under California privacy laws, please contact us at:
Uplift Home Care
150 North Wiget Lane STE 100
Walnut Creek, CA 94598
(925) 644-7472
[email protected]
SMS Terms & Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Uplift Home Care, you may receive messages related to the following:
- Schedule changes
- Service updates
- In response to your questions
Example 1: “Hello, we are confirming your appointment at 3pm tomorrow. See you then. Reply STOP to opt out of SMS messaging at any time.”
Example 2: “Hello, we received your request to change your appointment to 10am tomorrow. Yes, we can change the time as requested. See you then. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your account or in response to your questions.
Example: “Message frequency may vary. You may receive up to 5 SMS messages per week regarding your questions, appointments, or account status.”
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Uplift Home Care in the following ways:
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [email protected].
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
- Message and data rates may apply
- You can opt out at any time by texting “STOP”
- For assistance, text “HELP”
- Message frequency may vary